Privacy Policy

Effective Date & Last Updated

Effective Date: May 08, 2025
Last Updated: May 08, 2025

What Information We Collect

We may collect personal information such as:

Full name
Email address
Phone number
Billing and order details
Images uploaded by you for services
Device and browser information

How We Use Your Information

We use the collected data to:

Provide and improve our photography and AI-based services
Fulfill your bookings and deliver digital products
Communicate important updates through WhatsApp, email, or SMS
Analyze service usage and performance
Enforce our Terms of Service and refund policies
Comply with legal obligations

WhatsApp Business Compliance

By messaging us on WhatsApp, you consent to receive business-related communications from Covai Studios. We:

Only respond to users who contact us or opt-in to communication
Comply with Meta’s Business, Messaging, and Commerce Policies
Do not use WhatsApp for unsolicited marketing or political campaigns

Data Sharing and Disclosure

We may share your data with:

Service providers (e.g., hosting, delivery, support platforms)
Payment processors for order completion
Legal authorities when required by law
Business affiliates under strict confidentiality

We do not sell or rent your data to third parties.

Cookies and Tracking Technologies

We use cookies and similar tracking tools to:

Maintain secure sessions
Track site usage and improve user experience
Store user preferences

You can control cookie behavior in your browser settings.

Data Retention

Your data is retained:

For as long as necessary to fulfill your service or legal needs
To comply with tax and regulatory reporting obligations
Until you request deletion, unless restricted by law

Your Rights

You have the right to:

Access and review your personal information
Request corrections to inaccurate data
Withdraw consent for marketing messages
Request deletion of your personal data

Third-Party Services

Our website or communication channels may include links to third-party platforms (e.g., Instagram, Facebook, Razorpay). Their data collection and usage practices are governed by their own privacy policies.

Security

We use encryption, firewall protection, and access controls to safeguard your personal data. However, no method of electronic storage or internet transmission is completely secure. You accept this risk by using our services.

Policy Changes

We reserve the right to modify this Privacy Policy at any time. Changes will be updated here and may also be communicated via email or our WhatsApp service line.

Refund Policy

All digital and AI-generated services are final and non-refundable.

No refunds will be provided for:

Delivered digital content or downloads
Processed AI or photography services
WhatsApp message deliveries missed due to inaction

Please review your order details carefully before confirming.

Contact Us

For privacy questions, contact:

Email: covaistudios@gmail.com
Website: https://covaistudios.com
Phone: +91 98410 39786